You can cancel your order within 24 hours, we will refund entire amount.
In case you feel that the product received is not as shown on the site you must bring it to our notice within 4 hours of receiving the product.
Replacement
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.
Also, please email us at support@eciestore.com mentioning your Order ID. We will ensure that a brand new replacement is issued to you with no additional cost after receiving the product back.
Please make sure that the original product tag and packing is intact when you send us the product back at your expense.
All replacement will be processed within 10 days of receiving returned product.
It will remain the customers responsibility to return the product in unused condition. There should not be any signs of wear and tear on either the product or the box to be eligible for a replacement.