By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to:

Await restocking of the backordered item
Have us process a refund for the unavailable item

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

ECI E Store will happily accept returns due to change of mind as long as:

Return request is received within 8 days of receipt
Items are in original packaging, unused, and resellable condition

Return shipping will be pre-paid by us. Once accepted, refunds will be processed to eStore Wallet. We will notify you via email upon completion.

3.2 Warranty

All products include 1 year manufacturer's warranty. ECIeStore facilitates manufacturer warranty claims - contact the manufacturer directly for claims.

4. Delivery Terms

4.1 Transit Time

Domestic shipments typically take 2-15 days depending on destination. Approximate delivery dates are shown during checkout.

4.2 Dispatch

Orders placed before 11 AM will be dispatched within 2-3 working days*. Our warehouse operates Monday-Saturday (excluding national holidays). We minimize delays during closures.

4.3 Change Of Delivery Address

Address changes can be made anytime before dispatch by contacting customer support.

4.4 Items Out Of Stock

Available items ship immediately, backordered items follow once restocked.

4.5 Delivery Time Exceeded

5. Tracking Notifications

Tracking link provided upon dispatch. Follow shipment progress via courier updates.

6. Parcels Damaged In Transit

If damaged: 1) Reject parcel with courier if possible, or 2) Contact us immediately if delivered unattended.

7. Duties & Taxes

7.1 Sales Tax

Product prices exclude GST. Applicable GST calculated at checkout.

8. Cancellations

Cancellations accepted pre-dispatch. Post-dispatch cancellations follow refund policy.

9. Claims Process

9.1 Damaged Parcels

Refund/replacement processed after courier investigation completion.

9.2 Lost Parcels

Refund/replacement after courier confirms loss through investigation.

10. Customer Service

Contact: support@eciestore.com

Website Terms of Use

Acceptance of Terms

By using this site, you agree to these terms. We reserve the right to modify terms at any time. Continued use constitutes acceptance of changes.

Intellectual Property

All content, logos, and marks are property of ECI eStore or licensed partners. Unauthorized use prohibited.

Acceptable Use

Security Rules

No unauthorized access attempts
No vulnerability testing without permission
No service interference or malicious software
No spam or unauthorized promotions

General Rules

No illegal or infringing content
No defamatory or abusive material
Respect intellectual property rights

External Links

Third-party links provided for convenience. We don't endorse or verify external content. Access at your own risk.

Indemnity

You agree to indemnify ECI eStore against losses from your misuse of the website.

Liability Disclaimer

Content provided "as is". We disclaim all warranties. Not liable for consequential damages from website use.

For clarification on any terms, contact support@eciestore.com

Terms & Conditions